Dear Rediker Software Family,
In these difficult times, we hope that your communities remain healthy. In the interest of promoting safe practices during the COVID-19 emergency, Rediker Support will be available to help schools transition to online learning using our array of products and tools. In addition, to keep our local community safe, we are moving our support operations online.
COVID-19 Support Center
Schools are facing new challenges as they plan for the return of students and staff this fall. Communication will play a vital role in keeping staff and families up to date on the latest school developments. Schools planning a full or partial return will be facing the additional challenge of monitoring the health of staff and students. These monitoring tasks may include screenings, specialized attendance tracking, contact tracing, quarantine management, and data reporting. For more information, visit our COVID-19 Support Center:
Visit the COVID-19 Support Center
Online Learning Tools
We are here to support you with our online learning tools and other products. To view a collection of online learning resources, visit our Online Learning Hub:
With the help of PlusPortals and TeacherPlus, your students can perform the following tasks:
- Submit assignments and quizzes
- Participate in class discussions
- Access class resources
- Email and message teachers
- View scores and grades as well as report cards
- View calendar events
- View school-wide communications and resources
- Access the school directory, and more
If you do not already have these tools, please email our sales department at sales@rediker.com or visit our Company Contact Information page.
Read a Remote Classroom and School Management Summary
To learn more about our online learning tools, you can watch a webinar covering the ways PlusPortals supports online classroom workflows with useful and easy-to-use features.
Watch the Online Classroom and School Management Seminar
Rediker Support Is Online
To protect their health, our employees will be working from home for the foreseeable future. We're committed to providing you with the same great support during this time. Instead of calling our 800 number, please contact support by creating a ticket or by emailing one of the support contacts listed in the table below.
Create a Ticket
Click the link below to submit a ticket through our support portal. You will need a support portal account to create a ticket. If you do not have an account, please call or email your Account Manager, or contact us at sales@rediker.com.
When you create a support ticket please describe your issue in detail and include your name, cell phone number, school name, and hours of availability. Depending on volume, we hope to respond to your request for support within one hour.
Send an Email
Please describe your issue in detail and send your support request to one of the following support contacts:
| Support Contacts | |
|---|---|
| AdminPlus Support | APSupport@Rediker.com |
| TeacherPlus Gradebook Support | GBSupport@Rediker.com |
| PlusPortal Support | PortalSupport@Rediker.com |
| RediSite Support | RediSiteSupport@Rediker.com |
Include your name, cell phone number, school name, and hours of availability.
Urgent Issues
If you require an immediate call back, please include the word “URGENT” in the subject. To ensure that everyone receives appropriate support, please do not use “URGENT” unless your issue requires immediate attention. As stated above, depending on volume, we hope to respond to your request for support within one hour.
Know that we are here for you and wish you all the best during this trying time. Thank you for using our software and for being part of the Rediker Software family.