Is there a date where users can no longer access classic Administrator’s Plus via Ericom?
A date has not yet been set. During this transition, we want to allow our customers time to familiarize themselves with the new platform to allow for a smooth and seamless transition.
What do schools need to do to start using AdminPlus.com?
Any school can start using AdminPlus.com. Please see Get Started with AdminPlus.com for more information! Hosted schools can email apcom@rediker.com to have us perform the Get Started steps if you'd prefer.
How many users can I have on AdminPlus.com?
As many users as you have defined in classic Administrator's Plus. The Administrator's Plus Supervisor can grant access to AdminPlus.com from classic by going to File > Users/Security (Enhanced) > Manage Users, enter the user's e-mail and check AP Mobile App Access to verify the password.
Will training be necessary for the new site?
We encourage all customers to start familiarizing themselves with the new platform by using it. It has been designed to be an even more intuitive experience so little training will be needed. User Guides are available, and we will be adding other training support such as videos and webinars to get everyone up to speed. Please see the AdminPlus.com User Guide and our Product Videos for more information.
Is Two-factor authentication required?
Yes, Two-factor authentication is used on the AP Mobile app and AdminPlus.com, so it is important that users have access to the email account being used as their username.
I would like to edit in AdminPlus.com. How can I request this?
To get started with edit capability, please have the Administrator's Plus Supervisor contact us at apcom@rediker.com if the school wants to use edit mode in AdminPlus.com. Edit is by request because schools need to review Editing by module for AdminPlus.com to determine if all the features that they use are currently available.
Can our school edit in both classic Administrator’s Plus and AdminPlus.com?
Edit capability is at the module level for the whole school and can only be turned on by the Supervisor for classic Administrator’s Plus or AdminPlus.com. If a module is selected to be edited in AdminPlus.com the classic Administrator’s Plus edit screens for the module will be disabled and show a reminder pop-up that edit should be done in AdminPlus.com.
What about my Saved Views for Student or Staff Lookups?
The lookups created in classic Administrator’s Plus will be in AdminPlus.com, however, advanced features such as multi-select of more than 2 values and advanced sort are not included. In a future release when Lookups can be created in AdminPlus.com users will be able to create/edit lookups in either classic or AdminPlus.com but changes from one will not update the other.
What is the session timeout length for AdminPlus.com?
AdminPlus.com will timeout after 60 minutes of inactivity. This cannot be changed and is the same for all users.
What are the plans for AP Notify?
We are planning to improve the AP Notify experience. Currently AP Notify is already available on the AdminPlus Mobile App. The ability to Send from AdminPlus.com will be added later this year.
Do you have any information on how permissions for users/security will be set up with the upgrade to the online version?
In keeping with our goal of improving workflow we will be combining the features accessible to classic Administrator’s Plus Supervisor, GB Manager, and PlusPortal Admin into a new “Setup Center” which will also have an area for User Management.